Case study: Dubai automotive workshop (anonymized)
A Dubai automotive workshop used Wasila to answer service enquiries 24/7 in multiple languages, collect vehicle and service intent, and route hot leads to workshop staff — anonymized composite story.
Problem
Missed calls and WhatsApp messages during busy bay hours. Customers needed quick answers on services, location, and availability.
What Wasila did
Voice and messaging flows in Arabic, English, and Urdu collected service type, vehicle details, and callback preference into one lead record.
Outcomes
Faster first response, fewer lost enquiries, and clearer handoffs to service advisors — illustrative metrics from a managed pilot.
Steps
- Connect voice and WhatsApp
- Collect service intent in three languages
- Notify advisors with full context