Frequently asked questions
Direct answers about Wasila's AI frontdesk Lead OS for the UAE and GCC.
What is Wasila?
Wasila is an AI frontdesk Lead Operating System for UAE and GCC businesses. It captures inbound leads from web chat, WhatsApp Business, and voice, qualifies them with AI-assisted workflows, and hands high-intent conversations to your team with full context.
Which channels does Wasila support?
Wasila supports web chat, WhatsApp Business messaging, and voice/call workflows in a unified lead record. Supported channels and carrier rules are confirmed per client before go-live.
Is Wasila only software?
Wasila is offered as a managed software and automation service. We combine the Lead OS, integrations, and best-practice workflows so your team can operate leads like a modern revenue org.
Who is Wasila for?
Wasila serves growing service businesses in the UAE and wider GCC — especially clinics, agencies, and teams that need repeatable responses across web, WhatsApp, and voice without losing the thread.
How does AI handoff to humans work?
AI assistants handle common questions and structured qualification. When intent is high or a rule triggers, the conversation routes to a human owner with summaries, disposition codes, and next actions in the same Lead OS.
Is Wasila available in Arabic?
Yes. Wasila supports Arabic and English experiences for GCC audiences. Language coverage and channel availability are confirmed during onboarding.
How much does Wasila cost?
Wasila is priced as a managed service based on channels, volume, and integrations. Commercial packages are quoted after a discovery call — visit our pricing page or contact the Dubai team for a tailored quote.
Which integrations does Wasila support?
Wasila integrates with CRMs, spreadsheets, messaging providers such as Telnyx for voice, and WhatsApp Business APIs where approved. Integration scope is agreed per client before go-live.
Which languages does Wasila support?
Wasila supports Arabic and English for GCC marketing and frontdesk workflows, with additional voice languages such as Urdu available for selected demos and client configurations.
Is Wasila aligned with UAE PDPL requirements?
Wasila is designed with regional privacy expectations in mind. Clients remain responsible for lawful bases and notices for their end customers; we process data under contract and publish clear Privacy terms.
Which industries use Wasila?
Clinics, automotive workshops, recruitment marketplaces, agencies, and other GCC service businesses use Wasila for WhatsApp, web, and voice lead capture with human handoff.
How long does onboarding take?
Typical onboarding spans discovery, channel approval, workflow design, and a pilot period. Timelines depend on integrations and carrier approvals — we confirm milestones before go-live.