Question 1

What is Wasila?

Accepted Answer

Wasila is an AI frontdesk Lead Operating System for UAE and GCC businesses. It captures inbound leads from web chat, WhatsApp Business, and voice, qualifies them with AI-assisted workflows, and hands high-intent conversations to your team with full context.

Question 2

Which channels does Wasila support?

Accepted Answer

Wasila supports web chat, WhatsApp Business messaging, and voice/call workflows in a unified lead record. Supported channels and carrier rules are confirmed per client before go-live.

Question 3

Is Wasila only software?

Accepted Answer

Wasila is offered as a managed software and automation service. We combine the Lead OS, integrations, and best-practice workflows so your team can operate leads like a modern revenue org.

Question 4

Who is Wasila for?

Accepted Answer

Wasila serves growing service businesses in the UAE and wider GCC — especially clinics, agencies, and teams that need repeatable responses across web, WhatsApp, and voice without losing the thread.

Question 5

How does AI handoff to humans work?

Accepted Answer

AI assistants handle common questions and structured qualification. When intent is high or a rule triggers, the conversation routes to a human owner with summaries, disposition codes, and next actions in the same Lead OS.

Question 6

Is Wasila available in Arabic?

Accepted Answer

Yes. Wasila supports Arabic and English experiences for GCC audiences. Language coverage and channel availability are confirmed during onboarding.

Frequently asked questions