AI frontdesk for clinics
Wasila helps UAE and GCC clinics capture appointment requests and patient enquiries on WhatsApp, web chat, and voice. AI assistants answer FAQs, collect structured intake fields, and hand high-intent cases to coordinators with full context.
Why clinics need an AI frontdesk in the UAE
Patients message after hours on WhatsApp and expect fast answers on insurance, location, and availability. Without structured workflows, reception teams lose context and response time suffers.
What Wasila automates for clinics
FAQ deflection, appointment intent capture, insurance routing rules, and bilingual Arabic–English conversations in one Lead OS inbox.
How human handoff works
When clinical nuance or high intent is detected, coordinators receive summaries with disposition codes and next actions — not a raw chat export.
Compliance considerations
Clients define lawful bases and notices for patient data. Wasila processes data under contract and aligns messaging with supported channel policies.
Typical integrations
CRMs, spreadsheets, calendar tools, and internal APIs — scoped per clinic group before go-live.
How it works
- Connect WhatsApp and web to one Lead OS
- Deploy bilingual FAQ and intake flows
- Route appointments to coordinators with SLAs
Anonymized clinic pattern
A UAE clinic group reduced reception load by deflecting repeat FAQs on WhatsApp while routing appointment requests to coordinators within minutes — composite outcome from a managed deployment.