WASILA
AI frontdesk · Clinics
Answer every patient enquiry — even when reception is busy
Wasila answers, qualifies and routes patient inquiries for dental, aesthetic, dermatology, physiotherapy and multi-location specialty clinics — on WhatsApp, web and voice.
Wasila is an AI frontdesk for UAE and GCC clinics. Built for owners, GMs, clinic managers and operations or marketing leads, it answers patient enquiries when the front desk is busy or closed, qualifies appointment intent, and routes ready conversations to coordinators — across dental, aesthetic, dermatology, physiotherapy and multi-location specialty groups.
Where clinics lose appointments
Missed calls, after-hours WhatsApp and a busy reception desk turn paid demand into appointment leakage.
Missed calls
When chairs are full or lines are ringing, callers book the next clinic on the list — even during business hours.
After-hours WhatsApp
Patients message at night about availability, insurance and treatments. Morning replies are often too late.
Busy reception
Walk-ins, phones and repeat FAQs compete for the same desk — high-intent appointment requests get buried.
Built for clinic operators
For dental, aesthetic, dermatology, physiotherapy and multi-site specialty teams — not a generic website chatbot.
Answer when the desk is busy or closed
Cover overflow and after-hours on WhatsApp, web chat and voice so enquiries never sit unanswered.
Qualify appointment intent
Capture service type, urgency, preferred location, insurance signals and contact details in one structured record.
Route to the right coordinator
Hand high-intent patients to the right site or specialty desk with a summary — not a raw chat dump.
Bilingual UAE coverage
Arabic and English flows where configured, aligned with how patients actually message in the GCC.
How it works
- 01
Connect WhatsApp Business, web chat and voice under your clinic brand — including multi-location identities where needed.
- 02
Deploy bilingual FAQ and intake flows for your specialties: dental, aesthetic, dermatology, physiotherapy and more.
- 03
Route ready-to-book patients to owners, GMs or coordinators with clear next actions and SLAs.
What clinic operators typically unlock
Composite patterns from managed UAE clinic deployments — AI frontdesk only.
Less appointment leakage
Enquiries get a first response even when reception is at capacity or closed.
Cleaner booking pipeline
Coordinators receive structured intent instead of unsorted WhatsApp threads.
Multi-location ready
Route by site or specialty so the right desk owns the follow-up.
Anonymized multi-specialty clinic pattern
A UAE clinic group covering dental and aesthetic services used Wasila to cover WhatsApp and voice overflow. Appointment intent was captured after hours and handed to coordinators at open — composite anonymized outcome.
Trust for healthcare operators
Human handoff
AI handles first-line intake. Clinical judgment and final booking stay with your team.
Buyer-ready for operators
Scoped for owners, GMs, clinic managers and ops or marketing leads who own the front desk P&L.
Data under contract
You define notices and lawful bases. Wasila processes patient enquiry data under agreement.
Put an AI frontdesk on your clinic group
Share your specialties, locations and channels. We’ll scope a Wasila pilot focused on answering, qualifying and routing patient enquiries.