Capture, qualify, and hand off inbound leads from web chat, WhatsApp Business, and voice — with one Lead OS your team can trust.
Managed service. Channel availability confirmed before go-live.
Conversations handled
Leads qualified
Faster first response
GCC teams served
Wasila is an AI frontdesk Lead Operating System for UAE and GCC service businesses. It captures inbound leads from web chat, WhatsApp Business, and voice, qualifies them with AI-assisted workflows, and hands high-intent conversations to your team with full context.
Wasila is offered as a managed software and automation service for clinics, agencies, and service teams that need responsive lead handling across messaging and voice channels.
Built for service businesses across the UAE & GCC
increase in qualified leads
faster first response
messages handled monthly
saved per week
Features
One Lead OS for web, WhatsApp, and voice — designed for modern GCC service teams.
A single inbox for inbound conversations, qualification status, and next actions. Route high-intent leads with SLAs and a full audit trail.
Answer common questions, collect structured details — location, intent, insurance, availability — and escalate to humans when needed.
Connect voice to the same lead record as chat: post-call summaries, disposition codes, and automated follow-up tasks.
Set intelligent handoff rules that trigger at the perfect moment — from first reply to qualified lead, fully traceable.
Built with carrier and platform rules in mind so your team stays aligned with WhatsApp Business and regional requirements.
Connect CRMs, spreadsheets, messaging providers, and internal APIs. Scope is agreed per client so expectations stay clear.
We ship the stack, integrations, and workflows — not just software. Onboarding, tuning, and ongoing support aligned to your team.
Bilingual frontdesk experiences for GCC audiences. Language coverage and channel rules are confirmed before you go live.
How it works
Three steps to transform your frontdesk workflow across the GCC.
Link web chat, WhatsApp Business, and voice to one Lead OS. We confirm supported channels and integrations before you go live.
Assistants answer FAQs, collect structured intent, and flag high-value leads. Your team reviews, edits, and approves — always in control.
Route qualified leads to the right owner with summaries and next actions. Monitor SLAs and coach from a single audit trail.
Trusted by service leaders
Inbound messages orchestrated
Platform availability target
Average response-time improvement
Service teams in the GCC
Testimonials
Clinics, agencies, and service businesses use Wasila to stay responsive without losing control.
Wasila turned our after-hours WhatsApp into a qualification engine. We respond in minutes, not hours, and hand off with full context.
One inbox for web, WhatsApp, and voice changed how we operate. Our team finally sees the full thread before they pick up the phone.
The managed service model matters. Wasila ships the stack, integrations, and workflows — we focus on closing qualified leads.
FAQ
Direct answers about Wasila's AI frontdesk Lead OS for the UAE and GCC.
Wasila is an AI frontdesk Lead Operating System for UAE and GCC businesses. It captures inbound leads from web chat, WhatsApp Business, and voice, qualifies them with AI-assisted workflows, and hands high-intent conversations to your team with full context.
Book a demo with the Dubai team. Same stack our clients use for responsive customer conversations.
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