Capture inbound conversations and run outbound lead operations in one system — every lead has an owner, an SLA, and an outcome.
Managed inbound and outbound — not a widget you babysit.
Managed service. Channel availability confirmed before go-live.
Conversations handled
Leads qualified
Faster first response
GCC teams served
Wasila is a Leads Operations System for service businesses. It runs inbound conversations (web, WhatsApp, voice) and outbound lead operations (follow-up, reactivation, and public-demand finding via Wasila One) so every lead has an owner, an SLA, and an outcome.
Inbound: web chat, WhatsApp Business, voice · Outbound: follow-up, reactivation, Wasila One · Languages: Arabic & English · Regions: UAE, GCC, and the United States · Managed service with human handoff.
Wasila is offered as a managed software and automation service for clinics, agencies, and service teams that need inbound response and outbound lead operations in one system.
Two operations
Frontdesk captures people who contact you. Outbound keeps every lead moving — including demand Wasila One can find.
They message or call you. WhatsApp, web chat, and voice become one lead. AI qualifies; your team takes high-intent handoff with the full thread.
See inboundYou follow, reactivate, and — when you are ready — find people already asking. Each row is assigned to one business with an owner and an SLA.
See outboundHow a lead moves
This is the operating system — not a chatbot with a separate follow-up tool.
Inbound conversation or sourced demand becomes a lead record.
Structured intent and rules decide what is worth a human next.
One owner. One business. Nothing sits in a shared pile.
SLAs, summaries, and reactivation stay on the same record.
Booked, won, lost, or invalid — recorded so the pipeline is honest.
Inbound module
Web, WhatsApp, and voice stay one record — then the same Lead OS owns routing, follow-up, and outcomes.
A single record for every lead: inbound conversation, qualification, owner, SLA, and outcome. Frontdesk is the capture surface — not the whole system.
Answer common questions, collect structured details — location, intent, insurance, availability — and escalate to humans when needed.
Connect voice to the same lead record as chat: post-call summaries, disposition codes, and automated follow-up tasks.
Set intelligent handoff rules that trigger at the perfect moment — from first reply to qualified lead, fully traceable.
Built with carrier and platform rules in mind so your team stays aligned with WhatsApp Business and regional requirements.
Connect CRMs, spreadsheets, messaging providers, and internal APIs. Scope is agreed per client so expectations stay clear.
We ship the stack, integrations, and workflows — not just software. Onboarding, tuning, and ongoing support aligned to your team.
Arabic and English experiences for GCC audiences. Language coverage and channel rules are confirmed before you go live.
Wasila One
Wasila One is the demand-finding layer of the Lead OS. Public intent is classified by industry, need, and area, then assigned to one business. Your team works it in the same portal.
How Wasila One worksNo live inventory on this site. Conversations start with a demo request.
Industries
Same Lead OS. Inbound examples stay specific to how each team gets contacted.
How it works
Connect operations, qualify and assign, then follow every lead until it closes.
Link web chat, WhatsApp Business, and voice for inbound. Use the same Lead OS for follow-up, reactivation, and demand-finding when you are ready.
Assistants collect structured intent. High-intent conversations and sourced demand both become a lead with an owner — your team stays in control.
Route with summaries and next actions. Monitor SLAs, reactivate quiet leads, and record booked, won, or lost — in one audit trail.
Product tour
Watch how inbound conversations and outbound follow-up meet in one Lead OS — qualified and ready for your team.
Overview of Wasila's Leads Operations System.
Trusted by service leaders
Inbound messages orchestrated
Platform availability target
Average response-time improvement
Service teams in the GCC
Testimonials
Clinics, agencies, and service businesses use Wasila to run inbound conversations and outbound follow-up without losing the thread.
Wasila turned our after-hours WhatsApp into a qualification engine. We respond in minutes, not hours, and hand off with full context.
One inbox for web, WhatsApp, and voice changed how we operate. Our team finally sees the full thread before they pick up the phone.
The managed service model matters. Wasila ships the stack, integrations, and workflows — we focus on closing qualified leads.
FAQ
Direct answers about Wasila's Leads Operations System — inbound, outbound, and Wasila One.
Wasila is a Leads Operations System for service businesses. It runs inbound conversations (web, WhatsApp, voice) and outbound lead operations (follow-up, reactivation, and public-demand finding via Wasila One) so every lead has an owner, an SLA, and an outcome.
Inbound: web chat, WhatsApp Business, and voice in a unified lead record. Outbound: follow-up, reactivation, and optional public-demand finding via Wasila One. Supported channels are confirmed per client before go-live.
Wasila is offered as a managed software and automation service. We combine the Lead OS, integrations, and workflows so your team can run inbound and outbound leads like a modern revenue org.
Wasila serves growing service businesses — especially clinics, property, automotive, and RCBI teams that need inbound response and outbound follow-up without losing the thread.
AI assistants handle common questions and structured qualification. When intent is high or a rule triggers, the conversation routes to a human owner with summaries, disposition codes, and next actions in the same Lead OS.
Yes. Wasila supports Arabic and English experiences for GCC audiences. Language coverage and channel availability are confirmed during onboarding.
Wasila is priced as a managed service based on channels, volume, and integrations. Commercial packages are quoted after a discovery call — visit our pricing page or contact the Wasila team for a tailored quote.
Wasila integrates with CRMs, spreadsheets, messaging providers such as Telnyx for voice, and WhatsApp Business APIs where approved. Integration scope is agreed per client before go-live.
Wasila supports Arabic and English for GCC marketing and inbound workflows, with additional voice languages such as Urdu available for selected client configurations.
Wasila is designed with regional privacy expectations in mind. Clients remain responsible for lawful bases and notices for their end customers; we process data under contract and publish clear Privacy terms.
Clinics, automotive workshops, property brokerages, RCBI consultancies, recruitment teams, and other service businesses use Wasila for inbound capture and outbound lead operations.
Typical onboarding spans discovery, channel approval, workflow design, and a pilot period. Timelines depend on integrations and carrier approvals — we confirm milestones before go-live.
Inbound is when someone contacts you — web, WhatsApp, or voice — and the frontdesk module qualifies and hands off. Outbound is how the Lead OS follows, reactivates, and (with Wasila One) finds people already asking in public, then assigns each lead to one business.
Wasila One is the demand-finding layer of the Lead OS. It can find people already asking for a service in public places, classify each row by industry, need, and area, and assign it to one business. Your team still works the lead in the client portal. It is not a live marketplace on this website.
Book a demo with the Wasila team. Same Lead OS our clients use for inbound conversations and outbound follow-up.
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