WhatsApp lead capture
Wasila turns WhatsApp Business conversations into qualified leads by collecting structured intent, availability, and contact details in a Lead OS — with AI-assisted replies and human handoff when intent is high.
Why WhatsApp is the GCC frontdesk
WhatsApp is often the first channel for clinics, agencies, and local services in the UAE. Unstructured chats do not scale.
API vs app
Growing teams need WhatsApp Business API messaging, multi-agent inboxes, and automation — not a single-phone Business app.
Qualification fields
Location, service intent, budget or insurance signals, and timing — captured consistently for every thread.
Platform compliance
Wasila aligns flows with Meta and carrier rules; scope is confirmed per client before launch.
Unified with voice and web
WhatsApp threads share the same lead record as web chat and voice for a single customer view.
How it works
- Connect WhatsApp Business API
- Deploy qualification prompts
- Hand off high-intent chats to owners
Anonymized service business pattern
A GCC service operator converted after-hours WhatsApp volume into qualified leads with sub-hour first response — composite outcome.